Industry Associations to Research Metrics

ORLANDO, Fla.—Four industry associations have joined forces to create holistic metrics for gauging the performance of execution in production plants and warehouses.

The Manufacturing Enterprise Solutions Association (MESA) International; the Order Fulfillment Council (OFC); the Supply Chain Execution Systems and Technologies Group (SCE Group) of the Material Handling Industry of America (MHIA); and the Warehousing Education and Research Council (WERC) presented the initiative’s first paper.

The report, “Improving Order Execution Performance: A Holistic View of Metrics across Plant and Warehouse,” introduces the framework within which the four organizations will benchmark. The framework categorizes metrics in six major performance areas: customer-facing metrics, including order fulfillment and mass customization; internal metrics, including inventory management and execution productivity; and metrics that have an impact on both customers and internal processes, including quality and compliance as well as business and financial.

MESA, OFC, SCE and WERC said they will start using these metrics in 2009. The resulting research will be an extension of the current WERC Watch benchmarking studies as well as MESA's Metrics that Matter series.

The paper is available to members of the four organizations and can be purchased by non-members.

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