GREENE, N.Y.—If a natural disaster or other emergency strikes, the Raymond Corp. and its authorized service centers offer disaster planning and preparedness services to get customers’ material handling operations up and running.
Raymond’s recovery planning lets warehouses, DCs and retailers minimize lift truck downtime, even after a disaster causes power outages that affect the ability to charge lift truck batteries. Recovery planning ensures additional lift trucks are available to retailers or DCs that may experience a surge in business as citizens work to recover.
Raymond says customized disaster recovery plans are tailored to meet customers’ specific needs based on their type of business and locations. For example, after Hurricane Ike hit the Gulf Coast in September 2008, Malin Integrated Handling Solutions, a Raymond Service Center, used four branches in Texas and Louisiana to provide extra equipment to 30 home improvement retail stores in the hurricane region, including 61 fully charged electric lift trucks and extra batteries. The retailer had an established disaster recovery plan in place with Raymond to ensure stores in the hurricane region would receive the lift trucks and charged batteries they needed to open for business immediately after the storm.