This case history about Stone Cartermills comes courtesy of Shell Gas. It has been selected and edited by the MHM editorial staff for clarity, content and style.
Stone Cartermills, a Belgian producer of cardboard boxes relies on its fork lift truck fleet to move, as quickly as possible, the flat cardboard used to make the boxes and finished product between the production line, storage areas and distribution vehicles.
The company previously used diesel powered FLTs, but because diesel is not clean burning like LPG, small particles of residue were appearing on the finished product, leading to customer dissatisfaction and increased cases of expensive scrapping of spoiled product. Action was taken to remedy the problem and the process of switching to LPG powered FLTs started when a supply agreement with Shell was finalised in 2001.
“We’ve used diesel before but there was a problem with the exhaust emissions leaving small spots on the boxes and the air quality inside the warehouse was not very good for our staff,” explained Stefaan de Leebeek, the companies Plant Manager. “We knew we had to switch to LPG so we put the supply tender out to three companies and Shell’s proposal gave us the best package from a service and cost point of view.”
Stone Cartermills operates at three different sites in Belgium and the companies management recognise the conversion process was made much easier thanks to the assistance received from Shell’s support staff.
“We are very happy with the service Shell has provided. The company is very professional at what is does and even provides after sales service as well as assisting with the installation of LPG bulk vessels. Although Stone Cartermills is small compared to other companies Shell supplies, and the amount of LPG used is obviously less we feel we are treated with equal importance which is very good for us.”
Shell has always targeted good customer service as priority. Regardless of the size of the business, Shell’s sales and technical staff make it their business to fully understand the needs of a customer and to ensure they get all the assistance they need.
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