ClientLoyalty has launched its Assessment Center solution for managing supplier relationships. The Assessment Center has a library of assessments including risk, performance, reputation, voice of supplier and voice of customer.
These assessments automatically feed the overall supplier scores in the supplier scorecard system. The supplier scores are comprised of performance scores created when operational key performance indicators are imported or input, risk scores when risk ratings are input or assessed within the system, experience scores when feedback from the buyer and supplier teams are collected, and sentiment scores when news and social sentiment on suppliers are gathered via system algorithms.
ClientLoyalty's cloud-based supplier scorecard system can integrate with procurement, contract and risk systems and centralizes the data being collected through spreadsheets and generic survey tools.