Choice Logistics, a specialist in outsourced mission-critical service parts logistics services, has created a new business process improvement (BPI) group to develop and oversee initiatives that elevate organizational performance. The team will be led by Ron Arad, vice president of business operations, and will focus on operational refinement with a goal of cost containment and improved client service.
The next phase of Choice’s BPI program will include enhancements to workflow and knowledge management, which streamlines information sharing and processes. In late 2009, Choice announced phase one of this program that featured new call management and case management systems.
The new workflow management system is designed to control and manage established business processes based on a combination of regulatory and operational requirements, along with clients’ unique needs. The system automatically routes and processes data throughout Choice’s organization and provides process management controls at all stages of execution. It organizes the information and prohibits further action until necessary data is secured. This ensures that only relevant information is obtained and shared to maximize efficiency and optimize resources.
Knowledge management tools will aggregate and manage massive amounts of data to service client accounts. Each department maintain its specific data, while the system provides the client-facing Account Services team with enterprise-wide access, without interrupting workflow of other teams. Client specific data that ranges from trade compliance guidelines and inventory tracking, to terminology definitions and a host of other mission-critical information, is gathered and applied in real-time.