Post-holiday returns and exchanges will keep UPS quite busy this week. In fact January 6 is National Returns Day for the company which expects to ship more than 800,000 packages back to retailers and merchants.
By the end of the first full week in January, UPS anticipates transporting 4 million return packages in the United States.
“As e-commerce continues to grow, simple returns services have become an essential part of the overall consumer shopping experience," said Alan Gershenhorn, UPS chief commercial officer.
“Our research shows online shoppers care about returns convenience with 66% reviewing a retailer’s return policy before making a purchase, and 68% said they would complete an online purchase if the retailer simply offered a free return shipping label,” he said.
According to a company’s study returns are on the rise with 62% of consumers stating they returned an item bought online in 2014, compared to 51% in 2012.
To continue the holiday spirit on January 6 UPS is donating $1 to the Toys for Tots Literacy Program for every transaction made at one its California stores.
