Overcoming the Challenges of Seasonal Employee Training

Nov. 1, 2003
Chicago, IL Michael Miles, president of Staff Management, the leading provider of vendor-on-premise staffing and management solutions, says one of the

Chicago, IL – Michael Miles, president of Staff Management, the leading provider of vendor-on-premise staffing and management solutions, says one of the main challenges faced by employers is properly training newly hired employees during peak seasons such as the upcoming holidays.

"Many companies, whether manufacturer, distributor or retail distribution centers are affected by fourth quarter holiday season staffing and training challenges each year," said Miles. "Warehouses and distribution centers are suddenly overflowing with production as companies stock up with more finished goods for holiday sales, requiring additional workers to be put in place and trained to handle increased capacity. At the same time, retail distribution centers and customer service call centers must staff and train numerous new temporary employees to meet increased customer needs during holiday seasons. Whatever the business segment, the single most important challenge facing employers hiring peak season workers is establishing a safe work environment for the company, employees and its customers. This requires that a well-coordinated and cautious facility-wide training procedure be put in place."

"The challenge of identifying, processing and training of new temporary hires for specific job functions is very time-consuming, expensive and taxing," adds Jerry Wimer, senior director of operations for Staff Management. "Utilizing Staff Management call centers and our customizable and pioneered technology, we are able to narrow down and process any pool of qualified candidates quickly and efficiently for peak seasons in virtually any business sector. Often, especially in rural areas, it is necessary to identify candidates from far outside a specific geographic location in order to properly staff a particular facility, so it's best that recruiters go to any lengths to recruit new temporary employees – advertise on pizza boxes, check out high school job fairs – whatever it takes to find and train qualified hires."

A third challenge employers face with hiring and training seasonal hires is analyzing the end result. Staff Management recommends establishing a methodology that clearly illustrates that clients have saved time and money, as well as ensuring newly recruited temps have performed up to expected standards. Staff Management also has management programs in place to determine if its services have helped to properly reduce risk, lower overhead costs and meet anticipated production needs.

To meet the challenges of training seasonal hires, Staff Management spends much of the year preparing its managers, call centers and on-site training teams for these challenging situations by concentrating on the most current training techniques. Once temporary employees are placed in a facility, the Company spends the first few weeks concentrating on training, with techniques customized to the employer's specific needs, by allocating personal 'Assigned Safety Coordinators' to coordinate the training process. Close monitoring of temporary hires and their employment behavior throughout the workday enables Staff Management personnel to access any potential risk activity and correct behavior before a problem can arise at a location.

Staff Management further reinforces its pre-screening, selection and training process for peak season hires by outsourcing drug tests and background checks to five national providers instead of the usual one national vendor, as background screening is a critical factor in hiring and training for all employers. This ensures that all temporary peak season employees have been fully screened for any potential risk, based on the employer's specified criteria, prior to beginning the training procedure.

Staff Management is the pioneer of high volume, vendor-on-premise staffing solutions for the light industrial and call center segments. For more information, please visit http://www.staffmanagement.com