Mitsubishi Warehouse California Corporation Uses Andlor Software to Ease Electronic Product Returns
system to let clients manage returned goods and quickly processes the items to recover the highest value. Andlor’s BacTracs Reverse Logistics Management software, installed in 2003, lets MWC configure and automate the processes to meet the needs of each specific client. MWC can link the processes together as required through return management authorization (RMA) creation, complex receiving, shipping, crediting, inspection, test, repair, quality control, packaging, inventory management and data communication with the clients’ ERP systems. BacTracs captures and verifies item serial numbers and generates a bar coded “traveler” for the units as they are moved through the returns processes. The Web-based system’s dashboard gives real-time status of returns across all departments, the transaction activity volumes and the user-defined alerts requiring operational attention. Reporting is provided for the different levels of operations and management and can be downloaded into various reporting tools for further analysis The software gives MWC greater control of returned units and inventory. The result is faster turn around times on the returned units. “BacTracs manages every state and transition of flow for our clients,” says Yosuke Abe, Vice President at MWC. “BacTracs has provided us with savings of 40 percent of human resources compared to our older systems.”