The 2002 Medium Duty Truck Engine Customer Satisfaction Study asked about engine quality and reliability, performance and controls, noise and vibration
The 2002 Medium Duty Truck Engine Customer Satisfaction Study asked about engine quality and reliability, performance and controls, noise and vibration and fuel economy. Of the 2,253 owners surveyed, 90% own conventional diesel vehicles, the remainder own cab-overs. These medium duty trucks are Class 5, 6 and 7. Jim McReynolds, General Manger of Caterpillar’s On-Highway Engine Department, said, “Recognition from our customers and J.D. Power and Associates is a gratifying reflection of our dedication to technology and product quality.”