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Do Scheduled Maintenance Remotely

Nov. 29, 2012

The Virtual Support Engineer service from Rockwell Automation is a remote-monitoring solution to help identify and resolve technical issues, proactively perform scheduled and preventive maintenance, and monitor an installed base of machinery to help optimize machine performance. Security is enhanced through recorded logins, thorough audit trails, video recording and the ability for the end user to be given the rights to grant access on demand. OEMs using the Virtual Support Engineer service receive access to real-time alarming capabilities that can be delivered via text message or email, to themselves, their customer or a Rockwell Automation remote-support application engineer. Alarms can be configured for key tags and performance indicators, allowing for quick response to issues and proactive prevention.

Rockwell Automation Services