Six Sigma makes change more palatable

Six Sigma makes change more palatable

Dow Corning's adoption of Six Sigma Methodology has enhanced the company's ability to bring about change.

"Six Sigma highlights the customer, the facts, our processes and root causes," notes Lori Schock, global business process manager with Dow Corning.

Six Sigma is a measure of quality that strives for near-perfection, which is defined as no more than 3.4 defcts per million opportunities.

"Getting the business units to accept changes has been accelerated because we're talking a common language and common methodology through Six Sigma," Schock says. "It removes the doubting-Thomas attitude because it is a common process based on facts."

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May, 2004

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