“Despite current economic conditions, Asia continues to be a global manufacturing hub, and market research indicates Asia's contract logistics market could overtake North America’s in the next five years,” said Brad Mitchell, president of UPS Logistics & Distribution. Mitchell was commenting as part of an announcement UPS will expand its field stocking locations (FSL) in India and establish an Asia Post-Sales Customer Support Center in Clark, Philippines.
UPS will expand its presence in India with plans for more than 130 FSL’s through an agency agreement with AFL, one of India’s leading logistics and domestic transportation service providers. The expanded network will benefit customers requiring close-to-customer field stocking facilities and a transportation network to support same-day, Next Flight Out and next-business-day delivery of critical service parts, said UPS. The sourcing time for customers is greatly reduced as they gain immediate access to strategically located central distribution centers and FSL’s across India, it continued.
“India is a priority market for UPS’s contract logistics business,” Mitchell added. “With this enhancement, UPS is well-positioned to support the after-market needs of local businesses as well as multi-national corporations. It gives our global customers improved access to one of the world’s largest economies.”
AFL will use UPS’s post-sales technology to manage customers’ forward stocking inventory at multiple locations, with the ability to view inventory located in FSLs worldwide. The UPS post sales solution also provides value-added services such as inventory planning and returns management services in India and globally, said UPS.
In addition to expanding its FSL network in India, UPS is enhancing its customer service through a new Asia Service Parts Logistics (SPL) Customer Support Center in Clark, Philippines. Operating 24x7, the center provides UPS’s SPL customers in Asia with prompt support and full visibility into their critical orders with real-time status throughout the entire cycle, said UPS.
The UPS SPL network has more than 700 field stocking locations in 120 countries.