Toshiba America Medical Systems enhances service delivery capabilities

Toshiba America Medical Systems, a provider of diagnostic imaging equipment, has successfully implemented a service parts management solution from Servigistics to enhance its service delivery capabilities. The Servigistics solution was deployed across Toshiba America Medical Systems' entire service infrastructure, resulting in significant improvements in inventory turns, planner productivity and service parts fill rates while reducing inventory stock outs and write-offs.

Toshiba's deployment of the Servigistics solution, which was completed ahead of schedule and under budget, delivered measurable value in the following areas:

  • Reduced service parts stock outs by 13%
  • Increased service parts planner productivity by 25%
  • Increased service parts inventory turns by 35%
  • Reduced service parts inventory write-off's by 24%.

"The ability to deliver world class customer service, cost effectively, is extremely important to Toshiba and our customers," says Tom Greer, director of services logistics management of Toshiba America Medical Systems. "The on-time, under-budget implementation of Servigistics achieved results that exceeded our expectations and added significant, measurable value to our service operations."

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