Zello, a provider of push-to-talk, live voice technology, has added new features to address the communication and collaboration needs of transportation teams. Modeled after walkie talkies, Zello’s push-to-talk app runs alongside dispatch software on both desktop and mobile, so transportation teams can communicate with the push of a button, connecting drivers directly to the first available dispatcher, without crowding channels with chatter from other conversations.
With a communication tool that’s designed with drivers and dispatchers in mind, teams can work safely and focus on improving on-time delivery and turnaround rates. The app lets users share photos, send text messages, track locations and trigger emergency alerts in critical situations. It’s designed to help transportation teams resolve issues like truck breakdowns, locked customer gates, or unknown driver locations.
Zello is compatible with hands-free accessories for drivers to use safely on the road. Live voice transmissions can be replayed when convenient and safe. Dispatchers can also track drivers’ locations on a map and visualize breadcrumbs of past locations.
The desktop application for dispatchers adds commonly requested features to Zello. Now dispatchers automatically share the call load as driver requests enter a queue. Dispatchers can now also access a history of the last 1,000 messages that are sent to and received from drivers, send broadcasts, and monitor drivers in real-time without having to continuously switch windows or manage multiple applications.
