AI-based Logistics Chatbot
RPA Labs has introduced RPA Engage, a logistics conversation AI (artificial intelligence) that automates interactions with customers, vendors and internal teams. A proprietary combination of conversational AI, machine learning, natural language processing and a built-in language library of logistics terminology allows RPA Engage to answer any logistics inquiries including: spot quotes, track and trace, sailing schedules, and customer service inquiries.
RPA Engage offers two options:
AI-Powered Logistics ChatBot: RPA Engage fully integrates with existing systems to provide responses to customer inquiries throughout all your chat channels. The ChatBot offers an immediate response to general inquiries such as “where’s my shipment” or “how much is it for an ocean container from Shanghai to Chicago?”
Companies can implement RPA Engage to provide instant chat responses on company websites, social media channels, text/SMS, and third-party applications.
Email Response Bot: Offer nonstop support for customer and vendor inquiries via: email. RPA Engage directly integrates through email to answer customer inquiries.
