Paragon Software Systems Inc. has introduced FleXipod, a mobile proof-of-delivery and fulfillment system. FleXipod provides real-time information on the status of deliveries, captures essential delivery recipient information including a signature for proof of delivery, and provides user tracking via GPS, enhancing visibility of the delivery operation in real-time. The cloud-based solution is designed to improve customer service, speed up invoicing, minimize disputes, reduce paperwork and can be configured to force driver compliance to regulations and transportation plans.
FleXipod is an electronic proof-of-delivery system that can be implemented using PDA, tablet and smartphone devices. In addition to traditional electronic proof-of-delivery functionality, FleXipod enables users to create, manage, deploy and utilize fully configurable data capture forms, allowing users to change the driver workflow to meet a variety of business requirements. As well as standard required actions following specific task outcomes—signature on screen following successful delivery, additional note capture regarding a damaged installation part, photograph of premises if end client not present and so on—the forms management module allows a further level of data to be captured with the specific details completely under user control.
Job lists are uploaded to a web-based central management console, giving a real-time view of jobs and smooth integration with centralized transportation planning systems. Drivers receive up-to-the-minute information of jobs to perform, including amendments made while out on the road. Paperwork is eliminated as FleXipod captures standard proof-of-delivery data such as signatures and additional information via customizable forms that can be extracted for customer service updates or invoicing.
FleXipod incorporates GPS tracking of each device’s exact location so transportation managers can check driver adherence to expected routes and timescales. Recipients can be alerted as to the expected time when a delivery will occur. By tracking and gaining instant updates on deliveries, it is possible to monitor driver performance and instantly respond to failed deliveries or delays, improving customer service and enhancing business processes. FleXipod integrates with invoicing systems to speed up invoicing capabilities and improve cash flow.