Tellabs outsources its spare parts management process to deliver higher level of service to its customers
MCA Solutions, DHL Express and Click Commerce have teamed up to develop a joint outsourced solution to Tellabs, a provider of bandwidth management solutions to telecom service providers. This outsourced solution has enabled Tellabs to add a new service to its North American professional services offering -- the Tellabs Spares Management Service -- to expedite its spare part delivery timeframes and ensure the highest level of service to its customers.
Tellabs selected software from Click Commerce to automates its return processes and powers its returns management systems. The Click Commerce solution, which integrates with Tellabs' enterprise software systems and portals, helps reduce the number of manual touch points in the returns system by automating the decision-making process. Additionally, the solution improves the accuracy and accountability of the information being processed and serves as one of the foundations of Tellabs’ after-sales service process.
DHL is serving as Tellabs’ third-party logistics supplier for its global parts operations, providing the physical infrastructure. Through its network of warehouses, inventory control measures and transport services, DHL will help ensure that Tellabs provides its customers with timely and effective delivery of spare parts
DHL's Global Strategic Parts Center (SPC) network consists of over 360 facilities strategically located to manage pre-positioned inventory and provide time-critical, same-day delivery. The SPCs operate around the clock to provide non-stop international logistics services.
MCA manages Tellabs’ parts planning and optimization with its Service Planning and Optimization (SPO) software suite, providing new strategic parts centers provisioning, inventory forecasting and contract coverage analysis. The MCA SPO solution is integrated with Tellabs’ enterprise software systems as well as DHL’s fulfillment system, providing end-to-end monitoring and management of mission-critical materials.