BURLINGTON, Mass. May 12, 2003 Enigma Inc., the leading provider of content-driven e-business for the support chain, today announced that Tokyo Electron (TEL), a leading supplier of semiconductor production equipment, has selected Version 8 of Enigma's 3C Platform to power TELCustomer.com, TEL's customer support website for finding and ordering replacement parts for TEL's complex semiconductor fabrication equipment.
Designed as a resource for TEL customers for maintaining and supporting their TEL equipment, TELCustomer.com will be a complete, XML-based catalog for procuring highly specialized parts with the click of a mouse.
Each piece of TEL equipment requires customized support based on its specific application, configuration and history. By using Enigma to power TELCustomer.com, TEL will be providing dynamic parts catalogs that are individualized for each customer and piece of equipment. These catalogs will be integrated with TEL's backend systems to streamline purchase and fulfillment and ensure timely delivery of parts. TELCustomer.com significantly reduces the problems of misidentifying special and customized parts.
"Our tools are a mission critical component for our customers' fabs, and it is critical to their bottom line that we do everything we can to ensure our equipment has maximum uptime," said Dana Parker, vice president of eBusiness Strategy at Tokyo Electron. "The TELCustomer.com website is a strategic investment in our customer relationships and also an important tool for increasing the productivity of our customers. Enigma, with its proven technology and unmatched aftermarket expertise, has been invaluable in helping us rollout a comprehensive solution for a very complex problem."
The TELCustomer.com website is the latest support chain initiative for TEL and represents a further validation of Enigma's aftermarket value proposition. TEL has been using Enigma-based technology for five years to provide critical maintenance and service procedures to its customers and field support teams. Now, with this application, TEL is delivering additional productivity to their field services organization and providing customers with direct, automatic procurement processes for the parts they need.
"Tokyo Electron's innovative TELCustomer.com website is proof that a growing number of customer-centric companies are recognizing the value of the support chain," said Jonathan Yaron, CEO, Enigma. "By implementing Enigma's Version 8 technology to streamline online parts procurement, TEL is raising the bar for customer service in the semiconductor fabrication market and opening the door to increased parts revenue and services productivity. This application shows the broad swathe of industries that can benefit from investing in support chain solutions."