The 97-year-old outdoor apparel and equipment company, L.L. Bean has selected UPS to provide both ground and air service to deliver the orders of L.L.Bean customers shopping through the retailer’s catalogs as well as online.
“L.L.Bean is one of the most respected retailers in the world and we’re looking forward to serving their customers,” said Alan Gershenhorn, UPS senior vice president for worldwide sales and marketing. “We’ve constructed a solution for L.L.Bean designed to build on that customer experience.”
L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice since 1912. The company is well known for its world-class customer service.
“Regardless of the channel selection used by our customers, we expect to provide a consistent quality experience and we believe UPS will deliver on that promise,” said Bob Peixotto, Senior Vice President and Chief Operating Officer at L.L.Bean. "UPS is providing industry-leading technologies to support our tracking and visibility needs as well as options for facilitating returns that will improve our customer experience. We’re enthusiastic about embarking on this new relationship with UPS.”
Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown substantially, L.L.Bean still upholds the values of its founder and continues his dedication to quality, customer service and a love of the outdoors, says the company.