Shippers who use UPS Freight 560 tariff in the continental United States can request a waiver of their freight charges if their shipment doesn't arrive on time, says UPS Freight. "We have so much confidence that our enhancements and investments have transformed the customer experience that we will guarantee our on-time delivery performance at no additional cost," said Jack Holmes, president of UPS Freight.
Since acquiring Overnite Transportation Co. in 2005, UPS has enhanced the service portfolio and reliability of UPS Freight and optimized its delivery network, says the company. It has invested in assets, people, and technology and, it says, "as a result, the LTL and truckload carrier is aligned with the global operations and performance standards of UPS's small package and supply chain services."
