Despite more than 60% of logistics workers considering their roles at their company as a long-term commitment, 40% of workers have considered leaving their job in the past year due to low pay and feeling undervalued.
These statistics come from a recent report, 2024 State of the Frontline Workforce Report - US Logistics Report, from Quinyx, a provider of artificial intelligence (AI) workforce management software. The survey was based on frontline logistics workers in fields including transportation, warehouse management, quality assurance and operations.
“The logistics industry has changed drastically in recent years, creating new stressors for frontline workers that have left them feeling undervalued,” said Quinyx CEO Erik Fjellborg, in a statement. “By taking a holistic approach to engaging the frontline that incorporates streamlined communication and technology tools that enable more flexibility and increased employee recognition, employers can showcase opportunities for long-term career growth in the logistics industry, resulting in a more productive and engaged workforce.”
The report noted that with high inflation and a consistently rising cost of living, pay emerged as a top priority. Low pay was the top reason why workers considered quitting their job in the past year, and it is the top reason for employee dissatisfaction.
The issue of long- term commitment was analyzed and only 35% of employees aged 18-24 consider their job a long-term commitment, compared to 67% of those aged 45-54. What’s more, 52% of 18-24-year olds considered quitting in the past year compared to just 36% of those 35 or older.
Role of Technology
Forty-seven percent of frontline logistics workers report that they believe that the future of technology will impact their jobs positively–a number that jumps to 55% when looking at employees under 35.
Despite this, almost 70% of respondents reported feeling dissatisfied with the technology provided to them by their employers.
Much of this dissatisfaction is likely driven by a lack of streamlined communication channels. Today, 71% of frontline workers don’t have one central place to go for work-related communication, forcing them to use unmonitored channels to communicate or rely on word of mouth and paper-based updates.
