Intelligrated’s resident maintenance program is designed for high-velocity distribution operations, placing certified technicians on-site full-time to handle material handling system and facility maintenance functions. The program guarantees uptime between 97 and 99 percent, with Intelligrated taking responsibility for labor recruitment, training and retention for each program. Services can also extend to components beyond the installed base of material handling equipment, with some operations using resident maintenance technicians for all facility systems. Technicians leverage a facility’s existing computerized maintenance management system (CMMS) or set up new CMMS software integrated with ERP and WCS systems to track each facility asset and ensure efficient management throughout its lifecycle. A CMMS tracks maintenance status, equipment use, run time and expected individual component wear, to guide decisions on maintenance activities and equipment performance.