Online Service Platform

Dec. 15, 2022
My Brokk is a comprehensive online support platform that combines fleet management capabilities, a document library, and parts and accessories ordering into a single resource.

My Brokk is a comprehensive online support platform that offers multiple services in a single resource. The My Brokk portal offers two new online services – a library of manuals and other technical documents along with a Webshop for ordering parts and attachments – as well as access to Brokk Connect, Brokk’s robot and fleet management system. The portal makes it easier for Brokk customers to access essential services any time of day, from any device or location.

Through My Brokk, Brokk owners have online access to equipment manuals, technical data, CE marking, and diagrams for the first time. The information is available through My Brokk’s Documents module, allowing a customer to find and download accurate, up-to-date materials at any time. The documentation is available for all current Brokk models and attachments, as well as older models.

The Webshop also offers online purchasing, providing faster order processing and shortened delivery times. Users can view and order a full range of Brokk original spare parts and attachments. Users can easily locate the correct parts for their robots and see prices listed in their local currency.

Brokk Connect also continues to evolve, providing real-time updates on machine run time, upcoming maintenance needs, and machine location. Wi-Fi is new and optional in addition to the mobile network connection. If a robot loses connection to the mobile network, offline mode is activated. The offline mode saves machine data to be uploaded to the mobile network when the connection is reestablished.


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