Manhattan Associates has launched the Fulfillment Experience Insights dashboard to give retailers a real-time assessment of how their omnichannel fulfillment performance stacks up against the industry. It provides continuous benchmarking of fulfillment performance, proactively informing retailers how they compare against a large pool of peers and competitors.
Included in Manhattan Active Omni, this new capability gives retailers a single view of digital order fulfillment KPIs like store pickup conversion, shorts and abandonment, time to fulfill and more. Retailers can evaluate, measure and adjust their supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem.
This analytical tool, which includes the ability to quickly pivot between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.