GEODIS has launched two returns solutions: a returns workflow automation module to simplify the customer initiation process, and a returns management module to optimize the handling of inventory once inside the warehouse. These solutions are intended to be leveraged together to enhance the overall product returns cycle, but the modules can also operate independently.
The returns workflow automation module is a user-friendly, self-service portal that allows the end consumer to create a return shipping label to initiate the return or exchange without requiring the shipper’s involvement. This label generation serves as the advanced shipping notice for GEODIS to receive the product, eliminating the need for it to be manually created in the warehouse management system.
The complementary returns management module was designed to optimize the reverse logistics process inside the warehouse following product initiation. Once a return is received, the module assesses the product and its value. From there, the item is categorized as suitable to reintroduce to inventory, refurbish or discard due to damage. Retailers can customize how items should be classified and processed within the module to align with their returns strategies.