AI-based TMS
Spotter has released platform updates to its Spotter TMS, an AI powered transportation management system, focused on improving reliability, streamlining communication, and accelerating issue resolution for fleet operations teams and drivers. The latest updates expand dispatcher and manager controls while introducing new driver facing features that reduce friction, improve visibility, and ensure the right issues reach the right people quicker.
Fleet owner, dispatcher, and operations enhancements:
• Manager role now supports multiple managers per group, increasing coverage and accountability.
• Toggle support for multiple managers per group strengthens coverage and accountability.
• Improved shift scheduling with customizable daily start and end times.
• Prevents escalation when another team member responds after hours, reducing unnecessary alerts.
• Post shift escalation notifies assigned and after hours support before escalating.
Driver app improvements:
• One click access to Driver Channels directly from assignments for faster communication.
• Pinch to zoom functionality for clearer viewing of images and documents.
• Dedicated Tech Support role, allowing drivers to tag Tech Support directly for faster resolution.
• Built in camera document scanner to quickly capture and submit paperwork.